Traveler Information – Coronavirus (COVID-19)

Your safety and well-being are our highest priority. As we face unprecedented times, we’d like to keep you informed of how we are responding to the situation brought on by COVID-19. Please visit the links below for our latest resort openings, enhanced policies and general FAQs.

Coronavirus (COVID-19) Status

CleanComplete Verification™ Enhanced Quality, Safety and Hygiene Protocols

We are Experiencing High Call Volumes and Extended Hold Times

If you are not traveling within the next 72-hours, please consider calling at a later time or complete and submit our online form.

Reflect Krystal Grand Nuevo Vallarta

Perfectly situated on a pristine, gold-sand beach with spectacular views of Banderas Bay, Reflect Krystal Grand Nuevo Vallarta is a beachfront hideaway with a stunning mountain backdrop where unforgettable memories are made.

Three heated pools, including one for adults only, and a wading pool for kids create different atmospheres for the enjoyment of all guests. Sky Lounge, one of three bars, offers adults the chance to experience picturesque panoramic views while sipping delicious cocktails. A variety of international cuisines are available at eight dining options, including two that overlook sparkling Banderas Bay. Adventurers delight with close proximity to adventurous excursion options and the colonial town of Puerto Vallarta. Our Unlimited-Luxury® vacation concept redefines and reimagines the typical all-inclusive resort getaway.

friends running down the beach with paddle boards

Watch their stories unfold!

This summer we set out on a mission to find spirited travelers to help us tell the story of Reflect Resorts & Spas. After sifting through hundreds of inspiring stories, we found our winners!

Watch their stories ›

Enhanced quality, safety and hygiene protocols.

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WTTC Safe Travels Stamp of Approval

All AMResorts® branded properties across Mexico, the Caribbean, Panama, Curacao, St. Martin, and the Dominican Republic have achieved the specialized designation from the WTTC. These defined protocols signify the highest standard in health and hygiene, which provides additional confidence and peace of mind our valued guests.